FAQ

The following notes are provided to avoid potential injury to users and damage to our equipment. 

You are responsible for understanding the beach access options at and around the property you are renting.  If you are unsure then please call your rental agency and ask -OR- call us, we will try to assist by reviewing the rental property and surrounding area using the satellite view on Google Maps.   

Please be sure to read our FAQ’s page and the Contract and Release page, especially items VII, XV and XVI which cover security deposits, cancellations, and beach access points.     

Below are properties and beach access points that we have concerns with and/or have seen damage to our equipment due to usage at these locations.  If we have have not been to the rental property previously, we will evaluate the beach access points to ensure it is safe to use, especially for the motorized beach wheelchair. 

Please call us before renting any of our products when staying at any of the below properties.  

Plantation neighborhood on St George Island:

1620 Guava Trail in the Plantations neighborhood, Equipment: Motorized Beach Wheelchair, Concern:  Beach access point from the house has steep angles or boardwalk with steps, motorized beach wheelchair poses a safety hazard to users and equipment.  Options: Manual Beach Wheelchair or Rollators as long as users can walk up/down short hills or steps. May require others to assist with pushing/carrying equipment.

Most homes on Sailfish Drive in the Plantations neighborhood, Equipment: Motorized Beach Wheelchair, Concern:  Beach access points from the homes have steep angles or boardwalks with steps, motorized beach wheelchair poses a safety hazard to users and equipment.  Options: Manual Beach Wheelchair or Rollators as long as users can walk up/down short hills or steps. May require others to assist with pushing/carrying equipment and may require available ramps to get chair over one or two steps.

The public access point between ‘Tarpon Lane and Nautilus Lane’, ‘Hawthrone Lane and  Guava Trail’, and Guava Trail and Forsythia Way’ have steps.  This does not mean that the homes in these areas have steps so each home has to be evaluated.

West Side of  St George Island:

Any of the homes between 32 and 252 E Gorrie Drive. Equipment: Any of our products. Concern:  Beach access points from any of the houses needs to be assessed as some of have boardwalks with steps, some do not have exterior outlets to plug in the charger for the motorized beach wheelchair.

Best West side beach access options: 12th St, Between houses 1132 and 1140 between 11th and 12th St, Between houses 1040 and 1032 between 11th and 10th St, 9th St, 8th St, Between houses 740 and 748 between 8th and 7th St, 6th St, Between houses 400 and 332 between 5th and 3rd St, and 3rd St. 

*** The following access points on the West side have steps: 5th St, 7th St, 10th St, and 11th St.   

East Side of  St George Island:

Best East side beach access options: 11^th St, Between houses 1016 and 1024 between 11th and 10th St, 10th St, 8th St, Between houses 908 and 916 between 9th and 10th St, 9th St, 8^th St (under construction as of May2026), 7^th St, Between houses 632 and 640 between 7th and 6th St, 6^th St, and 4th St. 

*** The following access points on the East side have concerns/issues: 5th St (steps), 3^rd St (steps), Between houses 932 and 940 between 10^th St and 9^th St (small concrete post in path), and 5th St (steps).   

Cape San Blas:

*Any gulf side home that is South of the ‘Beach Planet’ store located at 4266 Cape San Blas Road.  Many of the homes in this area have board walks with steps so please call us before renting our products.

Any home on Westwind Drive.   Equipment: None of our products can be used at the beach access point for this street.  When staying at a home on Westwind Drive you must use Cape Palms Park beach access located one block north of Westwind Drive.

8031 Cape San Blas Road, Equipment: Any, especially Motorized Beach Wheelchair. Concern: No exterior steps to access the elevated wooden boardwalk to the beach.  Equipment must be carried up a flight of stairs through the house to access boardwalk.  Options: Manual Beach Wheelchair or Rollators as long as users can walk up/down short hills or steps. May require others to assist with pushing/carrying equipment.

3751 Cape San Blas Road, Equipment: Motorized Beach Wheelchair, Concern: Many steps along the elevated wooden boardwalk to the beach.  Equipment must be carried up/down steps to access the beach.  Options: Manual Beach Wheelchair or Rollators as long as users can walk up/down short hills or steps.  May require others to assist with pushing/carrying equipment.

193 Flamingo Drive, Equipment: Motorized Beach Wheelchair, Concern: Many steps along the elevated wooden boardwalk to the beach.  Equipment must be carried up/down steps to access the beach.  Options: Manual Beach Wheelchair or Rollators as long as users can walk up/down short hills or steps.  May require others to assist with pushing/carrying equipment.

469 Haven Road, Equipment: Motorized Beach Wheelchair. Concern:  Beach access point from the house has a boardwalk with steps, motorized beach wheelchair poses a safety hazard to users and equipment.  Options: Manual Beach Wheelchair or Rollators as long as users can walk up/down short hills or steps. May require others to assist with pushing/carrying equipment and may require available ramps to get chair over one or two steps.

183 Haven Road, Equipment: Motorized Beach Wheelchair. Concern:  Beach access point from the house has a boardwalk with steps, motorized beach wheelchair poses a safety hazard to users and equipment.  Options: Manual Beach Wheelchair or Rollators as long as users can walk up/down short hills or steps. May require others to assist with pushing/carrying equipment.

Indian Pass:

2796 Indian Pass Road, Equipment: Any, especially Motorized Beach Wheelchair.  Concern: Exterior steps to access the elevated wooden boardwalk to the beach.  Equipment must be carried up/down steps along boardwalk.  Options: Manual Beach Wheelchair or Rollators as long as users can walk up/down short hills or steps. May require others to assist with pushing/carrying equipment.

390 Treasure Drive. This needs to be verified as a customer cancelled after arriving at the property and stated the beach access was not suitable for equipment.  Equipment: Motorized Beach Wheelchair.  Concern: Wooden boardwalk to the beach.  Equipment must be carried up/down steps along boardwalk.  Options: Manual Beach Wheelchair or Rollators as long as users can walk up/down short hills or steps. May require others to assist with pushing/carrying equipment.

Mexico Beach:

1001 US-98 Constellation House.  Equipment: Motorized Beach Wheelchair, Concern:  No good beach access point at the house for the motorized beach wheelchair, boardwalk is narrow, and sand dunes are steep. Must use the public beach access point two houses down near 11st. Motorized beach wheelchair poses a safety hazard to users and equipment.  Options: Manual Beach Wheelchair or Rollators. May require others to assist with pushing/carrying equipment.

2202 US-98 Summerhouse condominiums.  Equipment: Motorized Beach Wheelchair, Concern:  No exterior outlets to plug in the charger for the motorized beach wheelchair.  Options: Manual Beach Wheelchair or Rollators. May require others to assist with pushing/carrying equipment.

Please remember that if you rent a house or stay at a hotel that is ‘on’ the beach YOU are responsible for knowing if it has a beach access point.  You can ask the rental company or hotel staff if the access will support a beach wheelchair.  If they are unsure please give us a call to see if we have rented to the address previously.  We will usually google map your rental location to see what type of access it has.

Below is a list of public beach access points, they are listed in order when traveling Southeast on HWY 98 (Mexico Beach towards Port St. Joe).

Mexico Beach Public Access Points (Bay County):

1. US 98 and 37th St. (Mexico Beach Pier Site)
2. US 98 and 22nd (West side of Driftwood Inn)
3. US 98 between 19th and 17th St. (Sunset Park/ West side of El Governor)
4. US 98 and 13th
5. US 98 and 11th
6. US 98 and 9th
7. US 98 and 8th
8. US 98 and 7th (Wooden beach access point 7A and 7B)
9. US 98 and 6th (Wooden beach access point 6)
10. US 98 and 5th (Wooden beach access point 5)
11. US 98 and 4th (Wooden beach access point 4)
12. US 98 and 3rd (Wooden beach access point 3)
13. US 98 and 1st (Wooden beach access point 1)
14. US 98 and Sea St (Wooden beach access point D)
15. US 98, between Sea St and HWY 386 (Wooden beach access point C and B)

Beacon Hill Public Access Points (Gulf County):

1. US 98 and Nutmeg St (Coral beach access point – Mobi-mat walkway)
2. US 98, between HWY 386 and Nutmeg St (Barnacle beach access point – Mobi-mat walkway)
3. US 98 and Helmet St (Dolphin beach access point – Mobi-mat walkway)
4. US 98 and Albalone St (Flounder beach access point – Mobi-mat walkway)

St. Joe Beach Public Access Points:

1. US 98 between Beacon Hill Park Rd and Lightkeepers Dr (Veterans Memorial Park wooden beach access point)
2. US 98 and Sea Shores Dr (Urchin beach access point, across from Exxon Gas Station – Mobi-mat walkway)
3. US 98 across from Lookout Lounge (Whelk beach access point – Mobi-mat walkway)
4. US 98 and Pine St
5. US 98 and Westview Blvd (Windmark public beach access parking lot)

Windmark Beach Access Point:

1. US 98 and Goodmorning St. (wooden boardwalk access)

Cape San Blas Public Access Points:

1. Cape Palms Park Beach Access at 6081 Cape San Blas Road
2. Dunes Drive Beach Access at 268 Dunes Drive

The link below will show you some of the Gulf County Beach Access points, just click on one of the blue pins on the map.

https://www.visitgulf.com/things-to-do/beaches/

Plantation neighborhood on St. George Island:

The following public access points are good to use: Between ‘Seahorse Lane and Sea Fern Lane’, and between ‘Sea Fern Lane and Tarpon Lane’. 

***This list is a Work In Progress for the Plantation neighborhood.

St. George Island Public Beach Access Points:

Best West side beach access options: 12th St, Between houses 1132 and 1140 between 11th and 12th St, Between houses 1040 and 1032 between 11th and 10th St, 9th St, 8th St, Between houses 740 and 748 between 8th and 7th St, 6th St, Between houses 400 and 332 between 5th and 3rd St, and 3rd St. 

*** The following access points on the West side have steps: 5th St, 7th St, 10th St, and 11th St.   

Best East side beach access options: 11^th St, Between houses 1016 and 1024 between 11th and 10th St, 10th St, 8th St, Between houses 908 and 916 between 9th and 10th St, 9th St, 8^th St (under construction as of May2026), 7^th St, Between houses 632 and 640 between 7th and 6th St, 6^th St, and 4th St. 

*** The following access points on the East side have concerns/issues: 5th St (steps), 3^rd St (steps), Between houses 932 and 940 between 10^th St and 9^th St (small concrete post in path), and 5th St (steps).   

Our inventory is limited so we recommend you reserve your chair or walker as far in advance as possible to be sure there is one available during your stay.  Also, please review our cancellation policy incase your trip is cancelled.

May through October are our busy months with June and July being our busiest months.  The Debug Beach Wheelchair and the Motorized Beach Wheelchairs are the most rented products. 

If the product you wanted is unavailable then please look at one of our other products as they may meet your needs. Otherwise, please contact us and tell us your dates and which product you were hoping to rent so that if there is a cancellation we can put you on the list for a call back. 

Note: Since check in times are usually mid to late afternoon, we suggest that you start the rental period the day AFTER you get in town, this way you get a full days use.  If you make a last minute online reservation in the morning and want the chair/walker delivered the same morning we will do our best to get it to you as soon as possible. 

For reservations cancelled more than 7 days prior to the first day of your reservation we will refund the total cost minus the credit card transaction fee.  If your reservation is canceled any time after this, you will be charged the credit card fee plus a cancellation fee of 50% of the rental fee for the reservation.

If the chair or walker has an issue and we can not repair or replace the item then we will provide a refund for the remaining days in the rental period.

We offer the following beach mobility products:

-Beach Wheelchair w/Elevating Leg Rest

-Beach Wheelchairs

-Debug EZ Roller Floating Wheelchair

-Beach Rollators and Walkers

-MobiChair Floating Beach Wheelchairs

-Beach Cruiser Motorized Beach Wheelchairs

We also offer the following ‘regular’ mobility products to get around the house and town:

-Drive Medical Lightweight Wheelchairs

-Medline Walkers

Understanding our pricing is simple, let’s use the Debug Beach Wheelchair as an example.  We have a 2 day minimum.

For a 2 day rental it is $140 plus a $25 delivery fee plus $150 refundable security deposit ($140 + $25 delivery + the $150 refundable security deposit). Total = $315.  Once we pickup and inspect the chair we will refund the $150 deposit which takes your bank 7 to 10 days to process. 

For a 3 day rental it is $175 plus a $25 delivery fee plus $150 refundable security deposit ($175 + $25 delivery + the $150 refundable security deposit). Total = $350.  Once we pickup and inspect the chair we will refund the $150 deposit which takes your bank 7 to 10 days to process. 

Remember that deliveries to St. George Island require an additional $100 delivery fee and 4 day minimum rental.

Please have a look at our ‘Reserve a Product’ link at the top of this page to see all of our products, prices, and select your reservation dates. 

1. Read the Contract and Release document.
2. Select a chair or walker.
3. Decide if you want to add the optional umbrella.
4. Choose your rental dates, 1 to 14 days.  .
5. Click the Book  button.
6. Click the View Cart button.
7. Review your order.
8. Click the Proceed To Checkout button.  
9. Fill out your Billing Details. 
10. Fill out the Delivery Details.  
11. Select the Delivery Area where you are staying.
12. Enter your Credit Card information.
13. Check the box stating that you have read and agree to the terms and conditions listed in the Contract and Release document. 
14. Click the Place Order Button.  
15. This step is optional due to #13: Sign the Rental Contract,  either on the Thank You page when you checkout, or click the Link under the Sign Documents section of the Payment Received email you receive.

Note: Since check in times are usually mid to late afternoon, we suggest that you start the rental period the day AFTER you get in town, this way you get a full days use.  If you make an online reservation in the morning and want the chair/walker delivered the same morning we will do our best to get it to you as soon as possible.  We do not give discounts for half day rentals which is why we suggest making reservations ahead of your stay or least the night before.

When you rent a house or stay at a hotel on the beach you are responsible for ensuring you have access from that location to get the chair/walker to the beach.  If you are unsure about your beach access point use Google maps to view your house/hotel to determine what the access looks like (ex: wooden board walk, does it have stairs).  Still unsure?  Give us a call so we can help determine what the access point looks like. 

Most beach access points in our area can be found by clicking the “Which Beach Access Points can I use…” topic at the top of the FAQ page.  If you determine you are not near an access point, please give us a call to discuss.  Some of our chairs can be disassembled and transported by car, van, or truck, and reassembled once you get to the beach access. Please review all of our products to see which ones can be disassembled. When making your reservation let us know that you will be transporting the chair and we will provide instructions on how to disassemble and reassemble the chairs.

Keep in mind by disassembling/assembling the chair you are responsible for any missing or broken parts and any injury to the operator and rider from improper assembly.

We do require a damage deposit of $150 which is applied at checkout to cover any damage that occurred to the beach wheelchair/walker during your rental period.  Once we have picked up the chair/walker and confirm there is no damage we will issue an immediate refund but it may take your bank 5 to 10 days to post the funds back to your account.

We will supply a cable lock to secure the chair/walker to a permanent object such as a building support post. You are responsible for securing the chair/walker to prevent damage or theft.

If there is a problem with your chair please call us as soon as possible and we will attempt to fix the issue. If we are unable to repair the chair or walker we will provide a replacement if one is available. If not, we will refund the money for the unused days.

Yes, to review the Contract and Release before signing you can review it by clicking the link at the top of our website.  When you are paying for your reservation you will have to ‘check the box’ to acknowledge that you have read the Contract and Release before you can pay for your reservation.  You have to sign the form on the Thank You page or you can click the ‘Rental Contract’ link when you receive the email titled Payment Received or in the Reservation Start Reminder email. 

*If you DO NOT find an email in your Inbox with a link to sign the Rental Contract please check your Junk or Spam folder.  Be sure to tag reservety.com and wheelsinthesand@gmail as ‘safe’, ‘not spam’, or ‘not junk’ to receive future emails concerning your order.  

There are a couple of considerations around this one.  One major consideration is that the beach wheelchair/walker may not fit through the doors. The other consideration is that the chairs and walkers are not designed for extended trips on hard surfaces such as roads and sidewalks because it wears the tires down and debris may cause a flat tire.  We encourage you to limit the use of the chair to the beach. You are responsible for any damage to the tires due to punctures from objects on the sidewalks and roads.

If you find that you need a wheelchair or walker to get around town please consider renting our Drive Medical Lightweight ‘regular’ wheelchair or the Medline Walker.

We recommend the chair or walker not be used during inclement weather, if you rented one of our Floating Beach Wheelchairs we highly recommend you do not take into the water.  The weather in our area can change daily, with that being said we do not give refunds for bad weather days.  

In the event of a “named storm” predicted to impact our area, we reserve the right to pickup our wheelchair/walker and equipment at anytime during your rental period.  We will contact you to arrange a pickup time, and refund you for any unused days.

The term “named storm” means any organized weather system with a defined surface circulation and maximum sustained winds of not less than 39 miles per hour which the National Hurricane Center of the United States National Weather Service names as a tropical storm or a hurricane.

Yes but we do not give refunds for early returns.  Please give us a call so we can arrange pickup. 

Yes, they do.  Here are capacities for each type of chair and walker we rent:

-Debug Beach Wheelchair: 300 lbs

-Debug EZ Roller Floating Wheelchair: 300 lbs

-Debug Aluminum Beach Rollator Walker: 300 lbs

-MobiChair Floating Beach Wheelchair: 300 lbs

-Beach Cruiser Motorized Wheelchair: 285 lbs

-Regular Beach Walker: 350 lbs

-Drive Medical regular  wheelchair: 350 lbs

Note: We suggest the person pushing the beach wheelchair weighs more than the person in the wheelchair.

If you are coming to the beach and do not have someone to assist you with our manual push beach wheelchair then this motorized wheelchair is the solution for you.  

We will only rent the motorized wheelchair to homes and hotels with direct beach access or within 1 block of the beach access points.  This avoids damage to the tires on the motorized wheelchair.   The renter is responsible for ensuring they are able to safely get the wheelchair from their location to the beach without damage or injury.  This chair will most likely not fit through a doorway of the house or hotel.

Usage and safety:
Always maintain control of the Beach Cruiser Motorized Wheelchair while in use.
To ensure safety and prevent injury, the user must always wear the seatbelt while using the motorized wheelchair.
The motorized wheelchair is not to be used in the water or on wet sand.
The motorized wheelchair should only be used on dry level ground. Do not drive on inclines or declines at angles otherwise the chair may rollover.
The motorized wheelchair should not be used during inclement weather, and any other poor conditions.
If caught in the rain cover the joystick with the supplied plastic bag, and get the chair back to a covered area as soon as possible to prevent damage.
When not in use be sure to plug in the charger and cover the motorized wheelchair with the supplied cover.
Do not use the components of the motorized beach wheelchair for any purpose other than what is intended.
Do not have more than one person using the motorized beach wheelchair.
The daily life of the batteries is determined by the weight of the rider and the terrain in which the chair is being operated. Under “normal” conditions, you should experience up to 6-8 hours of operation.

The Special Tomato Out & About Seat is ready to go when you are!

When you’re out and about, and a child in your group needs extra support, it’s not always easy to be inclusive when it comes to seating arrangements. In a restaurant and even at the kitchen table, children who require postural support to sit for any length of time probably can’t sit where everyone else is sitting. Sometimes, it even limits their ability to participate. 

Special Tomato has created the Out & About Seat (OAS) that provides comfortable upper body support using a padded, adjustable 8-Point Harness System and height adjustable Headrest. It will change where your family member can take a seat and remain comfortably seated while out with family and friends. The Special Tomato OAS can be attached to most standard, stable chairs that have a minimum seat back height of 14”. Once the child is properly seated, the 3-Point Pelvic Harness and 5-Point Chest Harness help to maintain a stable well-aligned position of the pelvis and trunk. Slots are available at 5 different heights on the base fabric back for the threading of shoulder straps. This ensures proper angle of pull and accommodates for growth of the child. The adjustable height headrest promotes a midline position of the head. When a child is properly supported in a well-aligned upright sitting position, energy that would have gone to squirming to get comfortable or just to maintain a sitting position can now go to attending to and participating in the experience they can be included in.

The Out & About Seat (OAS) can also be used to provide additional postural support to strollers, trolleys, pushchairs and some ADA Compliant swings provided that all OAS attachment straps can be securely tightened to the frame of the seat.

The lightweight OAS is easily folded (even with optional seat and back liners) and is equipped with backpack straps to allow for hands free transport! A perfect portable package for families on the go!

Yes, we do offer a Special Tomato Out and About chair insert free of charge, for children that need extra support while seated.  If you need the seat please ask us if it is available.

Yes, we have also recently added a few portable ramps for our customers to use while staying at rental houses.  All we ask is that once you arrive at your rental house is that you determine which ramp you need.  Call us and let us know if you need the ramp that covers the 1 to 2 inch thresholds, the ramp that can cover a 2 to 6 inch threshold or the 38″ x 8′ ramps that can hep get over stairs that are only a few steps high.  We only have one of the 1 to 2 inch ramp, two of the 2 to 6 inch ramps, and one of the 38″ x 8′ ramps.  These are free of charge.     

You can find our reviews at the Customer Reviews link at the top of this page OR by clicking the link below:

https://www.google.com/search?q=wheels+in+the+sand+port+st+joe&rlz=1C1CHZN_enUS985US985&oq=&gs_lcrp=EgZjaHJvbWUqCQgFECMYJxjqAjIJCAAQIxgnGOoCMgkIARAjGCcY6gIyCQgCECMYJxjqAjIJCAMQIxgnGOoCMgkIBBAjGCcY6gIyCQgFECMYJxjqAjIJCAYQIxgnGOoCMgkIBxAuGCcY6gLSAQkyNDQ4ajBqMTWoAgiwAgE&sourceid=chrome&ie=UTF-8#lrd=0x8894970660871eaf:0x4b4f0897b0eb8071,1,,,,